Troubling Shooting & Common Issues

Created by Jud Hailey, Modified on Tue, 24 Oct 2023 at 08:13 AM by Jud Hailey

Troubleshooting FAQs: Resolving Common Issues on

Even the smoothest platforms can encounter problems from time to time. If you're facing technical issues with, these FAQs can offer some help:

Q1: I'm having trouble logging in. What should I do? A: Make sure you're using the correct email address and password. If you've forgotten your password, click 'Forgot Password' on the login page and follow the instructions to reset it. If the problem persists, contact our support team for further assistance.

Q2: I've forgotten my password. How can I recover my account? A: Click 'Forgot Password' on the login page. Enter your registered email address, and you'll receive an email with instructions to reset your password.

Q3: I'm not receiving tips sent to me. What could be the problem? A: Firstly, ensure that your payment accounts are correctly linked to your profile. If you're using Stripe, check your Stripe Dashboard for any issues or pending payments. For Venmo, CashApp, or PayPal, check that your account handles are inputted correctly. If the issue persists, reach out to our support team.

Q4: My profile changes aren’t saving. What should I do? A: Make sure to click 'Save Changes' after making any updates to your profile. If your changes still aren't saving, try clearing your browser cache or using a different browser. If the problem continues, contact our support team.

Q5: I encountered a technical glitch on the site. Who can I report this to? A: Please report any technical glitches to our support team. Provide as much information as possible, including screenshots if possible, so we can understand and resolve the issue quickly.

Remember, our dedicated support team is always ready to assist with any issues you encounter on Don't hesitate to reach out for help.

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